Linux based IT Asset Management with AUTO update of IT assets through agents and SNMP integrated with helpdesk functionality that comply ITIL standards.
You can perform operations like storing information about the IT assets you use in your work, their quantities and sort and search through them. Assets can be physical objects like laptops, printers or even buildings. They can be customized assets, which makes this solution as a really flexible tool.
Integrated with helpdesk
But it's all useless, if it's not integrated with the helpdesk app, so we went further. You can assign an asset to a user so you can see what devices each user has when he submits a ticket. And vice versa - when there's a problem with an asset, you know who to contact.
You can also add assets to tickets in a couple of clicks. Let's say some user submits a ticket saying his laptop is broken. Engineers do some work to fix it and everybody is happy, but what happens the next time that laptop breaks? The symptoms look the same, but no one can remember, what the fix was. Engineers have to do research to come up with the same solution to fix that laptop again. Seems like a waste of time to us. You can add that laptop as an asset involved with this ticket and later if that user complains of the same issue you can easily see what the fix was and which technician performed it.
That is just one basic example user case and we are sure that you can come up with more uses applicable to your business. Asset management can be a really powerful tool that helps you to noticeably raise the quality of your customer service.
BLUE WHALE PRIVATE CLOUD IS A FANTASTIC HIGH LEVEL CLOUD CLUSTER SOLUTION WHICH IS HARDWARE INDEPENDENT, AND WELL SUITED FOR OUR BANK INFRASTRUCTURE AS WE WANTED TO MANAGE ALL WORK LOADS OF APPLICATIONS IN SINGLE PANE OF PORTAL. WE ARE ABLE TO MANAGE RESOUCES ON DEMAND BY APPLICATIONS AND HAVE A SMOOTHER BUSINESS CONTUNITY 24 X 7 OF 365 DAYS.
THIS SOLUTION IS PARALLELY SCALABLE IT INFRASTRUCTURE WITH OUT DISTURBING THE EXISITNG ARCHITECTURE AND HARDWARE.
WE APPRECIATE BLUEWHALE TEAM FOR THIER PROFESSIONAL CONSULTATIVE APPROACH, SOLUTION DESIGN, INSTALLATION AND POST-INSTALL SUPPORT.